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Everything you need to know about ordering custom products from The Lasercraft Company.
Ordering
How Ordering Works
Every custom order follows the same process. You design and approve your product before checkout, and we produce exactly what you approved.
The Ordering Process
Select your product
Choose from custom drinkware, keychains, luggage tags, poker chips, or mouse pads. Pick your options (color, size, print method, quantity).
Launch the Design Center
Open the interactive design tool directly from the product page.
Upload and position your artwork
Upload your logo or design, resize it, and position it exactly where you want it on a live mockup of your product.
Approve your digital mockup
Review the live proof showing exactly how your product will look. When it looks right, approve it.
Add to cart and checkout
Your approved proof is saved to your order.
We review for print quality
After checkout, our team verifies file quality (resolution, format, printability). We do not change your design. We contact you only if there is a technical file issue.
Production
Your order is laser engraved or UV printed using professional-grade equipment. Every piece is quality-inspected.
Shipping
Your order is securely packaged and shipped from our Las Vegas warehouse with tracking provided.
What you approve is what we produce
The Design Center shows a live mockup with your artwork positioned exactly where it will print. Our internal review is for print quality only — we never modify your design.
Production & Delivery Timeline
Production: Typically starts within 24 hours of artwork preparation and takes 2–3 business days.
Shipping: 3–5 business days depending on your location.
Total estimated delivery: 5–9 business days from order placement.
Need it sooner? Contact us before or after placing your order and we’ll do our best to accommodate your timeline.
Products
Products & Customization
We specialize in custom laser engraving and full-color UV printing on stainless steel tumblers and promotional products.
Custom Drinkware (Tumblers & Bottles)
Available with 1-side or 2-side imprint. No minimums on most drinkware.
| Size | UV Print | Engraved |
|---|---|---|
| 12oz Tumbler | Yes (color & white) | Yes |
| 20oz Tumbler | Yes (color & white) | Yes |
| 22oz Tumbler | Yes (color & white) | Yes |
| 30oz Tumbler | Yes (color & white) | Yes |
| 32oz Bottle | Yes (color & white) | Yes |
Other Custom Products
Custom Logo Keychains
2″ acrylic keychains with full-color UV printing. Minimum order: 20 pieces.
Engraved Luggage Tags
Personalized metal luggage tags with laser engraving. 12 colors available. Stainless steel wire loop included. No minimums.
Custom Printed Poker Chips
Full-color UV printed, set of 20. 11.5g composite with metal insert. Casino-style Six Spot design.
Custom Mouse Pads
Full-color printed with your photo, logo, or design. Non-slip rubber backing.
Full-Color UV Printing
- • Unlimited colors, gradients, and photos
- • Vibrant, photographic-quality results
- • Best for multi-color logos and bold designs
- • Hand wash recommended for best longevity
Laser Engraving
- • Permanently etched into stainless steel
- • Will not fade, peel, or wash off
- • Best for single-color logos, text, and minimalist designs
- • Ideal for corporate gifts and daily-use items
Not sure which to choose? Compare print methods
Artwork
Artwork & File Upload Guidelines
Getting the best results starts with your artwork file.
Accepted File Formats
| Format | Notes |
|---|---|
| SVG | Vector format — scales to any size without losing quality. Ideal choice. |
| AI / EPS | Adobe Illustrator / Encapsulated PostScript vector files. |
| Works well for both vector and high-resolution artwork. | |
| PNG | Best raster format — supports transparency. Use high resolution. |
| JPG / JPEG | Common image format. Use the highest resolution available. |
| GIF / WEBP | Supported but PNG is preferred for better quality. |
File Requirements
- • Maximum file size: 25 MB
- • Higher resolution is always better
- • Vector formats (SVG, AI, EPS, PDF) give the best results
- • Raster images: aim for at least 300 DPI at print size
Design Tips
- • Bold, simple designs with clean edges produce the sharpest results
- • For engraving: single-color designs with strong contrast work best
- • For UV printing: full-color, photos, and gradients are all supported
- • Make sure text is large enough to be readable at final print size
Avoid: Low-resolution photos, very tiny text, and extremely fine lines — these may appear blurry or washed out when printed.
Pricing
Volume & Bulk Pricing
Automatic volume pricing on custom drinkware. The more you order, the more you save — no coupon codes or special requests needed.
How it works
Drinkware Volume Pricing Tiers
Discount percentages vary by product, size, and print method. Exact pricing shown on each product page.
| Quantity | Tier |
|---|---|
| 1–4 units | Standard price |
| 5–9 units | 5+ tier discount |
| 10–19 units | 10+ tier discount |
| 20–23 units | 20+ tier discount |
| 24+ units | 24+ tier discount (best value) |
Bulk & Business Orders
Whether you need branded drinkware for a corporate event, matching tumblers for a team, or a recurring supply of promotional products, the process is the same as a single order. Volume pricing applies automatically and everything is handled in-house.
Shipping
Shipping Information
All orders are produced and shipped from our Las Vegas, Nevada warehouse. Printed in the USA.
Shipping costs
Tracking
Packaging
Shipping FAQ
Returns
Returns & Refund Policy
We stand behind the quality of our work. Here's what to know about returns, refunds, and what to do if something isn't right.
Custom products are made specifically for you
Because every item is produced with your custom artwork or personalization, standard returns for preference changes are generally not available. If there’s a defect or production error, we’ll work with you to resolve it.
Custom & personalized items
Damaged or defective items
Order changes & cancellations
How to report an issue
If you received a damaged, defective, or incorrect item, contact us and include:
Account
Your Account
Your Lasercraft account gives you access to order history, saved artwork, shipping addresses, and more.
Overview
See recent orders, saved addresses, and account info at a glance.
Orders
View your full order history with status, tracking, and details.
My Assets
Upload, store, and manage logo files and designs for easy reuse on future orders.
Addresses
Save and manage shipping addresses for faster checkout.
Profile
Update your name, email, and email preferences.
Support
Access help and contact options directly from your account.
Reordering
If you’ve ordered before, you can easily reorder using the same artwork. Your My Assets section stores your uploaded files, and you can start a reorder directly from a past order or from a saved asset.
FAQ